Careers

Our commitment to our customers is matched only by our commitment to our employees.

TOTAL Careers

Building Integrity

When you join TOTAL Mechanical, you’re joining a team of professionals dedicated to providing value in designing, installing and maintaining mechanical systems for commercial and industrial applications. As a member of our team of experts, you’ll be delivering on our brand promise—Building Integrity.

There’s an intended double meaning behind that term. First, everything we do is about establishing and maintaining a building’s integrity. From HVAC, to plumbing, electrical, fire protection, building automation and fabrication, it’s all about the operational integrity of the building. Secondly, it directly relates to maintaining the integrity of all of our relationships. From other employees, associates, building industry partners and our customers, it’s all about performing at our best, and doing what we say we’re going to do, in a forthright and professional manner. Our reputation depends on it. Our Building Integrity will always be TOTAL.

Safety

Safety from day one. The welfare and safety of our skilled employees and craftsmen, and all partners on a building project, begins long before the work begins. TOTAL insists on strict adherence to our comprehensive safety program. At TOTAL Mechanical University, new employees attend a rigorous safety orientation before setting foot on a TOTAL job site.

Our commitment to safety includes a full-time safety director and a continuous education program to ensure that all employees stay up-to-date on safety procedures and the latest protective equipment needed to keep them and the job site safe. Safety protocols are administered and supervised by our TOTAL Safety Review Board, a team consisting of union and non-union office and field personnel. TOTAL has received numerous safety awards and has been cited as a safe workplace for over 30 years.

Education

Our commitment to employee education and training leads the industry. Our TOTAL Mechanical University is one of the most comprehensive in-house continuing education programs offered. You’ll receive continuing training on all of the important state-of-the-art technologies that regularly reshape the industry, and you’ll be able to put that knowledge to work everyday, on the job.

Job Openings

We want to hear from you.

Whether you’re ready to graduate and begin your career, or you’re an experienced professional looking for new challenges, we’d like to hear about it. We offer a TOTAL package—an environment that motivates and recognizes employees for their contributions. As an equal opportunity employer, TOTAL offers a competitive compensation and benefits program. Please take the time to review our website and learn more about our Company and our latest job openings. And, keep track of us on social media to see what we’re up to.

We look forward to welcoming you to our TOTAL Team.

Even if you don’t see a job that fits you, please take a few minutes and fill out our Predictive Index survey, then email your resume to totalhr@total-mechanical.com.

 

Total Mechanical, Inc. is an Equal Opportunity Employer
Dispatcher - Residential Division

Position Summary

Under the direction of the Residential Division Vice President, the Dispatcher is responsible for taking all commercial, residential and plumbing service calls and dispatching the appropriate service personnel.    

Qualifications

Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.

Years of Relevant Work Experience:  3 to 5 years service dispatch experience. 

Physical Job Requirements:  Required to sit, operate the computer and use land line telephones and cellular phones.  

Skills and Competencies

Leadership Skills:  This position requires the composure to represent the Company favorably under all circumstances.

Technical Skills:  This position requires proficiency with general office and service management software (excel and Spectrum preferred); and knowledge of HVAC service mechanical terms, tools, concepts and practices.

Personal/Interpersonal Competencies:  This position requires strong problem solving and analytical skills; the ability to work independently and exercise sound judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept change when needed; exceptional written and verbal communication skills, the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service; and high standards for ethical conduct.

 Key Activities

  1. Take Service Calls.  Take customer requests.  Gain thorough understanding from customer of nature of problem or request. Evaluate urgency.  Prioritize requests.  Enter work order into the accounting system.  Enter customer and/or location in accordance with Company guidelines. 
  2. Dispatch Technicians.  Match customer needs and/or location to available service technicians.  Contact technicians.  Communicate customer requirements. 
  3. Technician Information.  Maintain contact with all technicians.  Track technician locations and call progress.  Record information received from technicians.  
  4. Record Keeping.  Enter maintenance contracts into the accounting system.  Create service start up and balancing reports.   
  5. Participate in the development and implementation of Company best practices.   

Key Performance Factors

A successful Dispatcher maintains a positive, professional, helpful demeanor with customers, obtains a quality analysis of the customer needs and communicates those needs fully to ensure that the service management system and ESD processes are functioning as effectively and efficiently as possible; that bills are issued accurately and completely and in a timely manner; that customers are responded to positively and professionally; and that all project and warranty documentation is properly maintained.

Career Progression

Dispatcher → Labor Coordinator → Service Coordinator → Senior Service Coordinator

Working Conditions

This is a full-time non-exempt position.  Business hours are between 7:00am to 5:00pm.    

Salary and Benefits

Competitive and commensurate with experience and qualifications.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey 

For confidential consideration, please send a cover letter and resume to totalhr@total-mechanical.com or upload your resume below.

IT Coordinator

Position Summary

Under the direction of the Chief Operating Officer, the IT Coordinator is responsible for administering all IT functions for the organization.

Qualifications

Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.  An associate degree in computer science is preferred.

Years of Relevant Work Experience:  0 to 3 years of network and workstation experience in 50 to 100-person office environment.  Experience with phone systems, building access systems and remote connectivity experience is desirable.

Certificates/Licenses:  Valid driver’s license.  Satisfactory driving record.

Physical Job Requirements:  Required to sit, stand and move throughout Company facilities.  Must be able to perform job responsibilities in an industrial, construction site and general outdoor environment around heavy machinery and equipment.  Must be able to lift 50 lbs.

Skills and Competencies

Leadership Skills:  This position requires the ability to pass skills and knowledge onto others and the ability to communicate clear directions to work groups; and the composure to represent the Company favorably under all circumstances.

Technical Skills:  This position requires a general understanding of PC workstations, network servers and laptops, general and specialized software, office networks including backup systems, phone systems, cell phones and iPad programs; and all other office peripheral devices.  Personal/Interpersonal Skills:  The position requires strong problem solving and analytical skills; the ability to work independently and exercise sound judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept or bring about change when needed; strong written and verbal communication skills; the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service.

Key Activities           

  1. Workstations.  Understand workstation hardware and software needs.  Develop and maintain protocol for updating workstations/laptops.  Develop and maintain system for tracking and keeping current with all software licenses (Spectrum, AutoCad, QuickPen, etc).   
  2. Maintain office network.  Ensure safe and efficient processing of data.  Establish remote workstation locations.  Ensure effective communication with remote sites and efficient processes at those sites. 
  3. Support.  Prioritize and respond to all support requests.  Log and track all significant support calls.
  4. Peripherals.  Maintain office peripherals including copiers, faxes, printers, plotters and scanners.  Manage service programs and repair technicians.  Recommend repairs, upgrades and replacements.
  5. Upgrades and Projects.  Lead hardware/software upgrade and installation projects.
  6. IT Purchasing.  Research, specify and recommend all IT related equipment and software.
  7. Communications.  Manage Company’s mobile communication program.  Provide and repair all mobile devices.  Manage contracts with vendors.  Manage Company’s phone system.  Maintain current messages and call routing protocols.
  8. Training.  Identify workstation and communication training needs.  Participate in the development of appropriate training programs.  Provide ad hoc training to new users. 
  9. IT Processes.  Develop and implement proper IT related processes and protocols.   
  10. Planning.  Assist in preparing annual budgets of IT needs and manage spending to budget.
  11. Participate in the development and implementation of Company best practices.

Key Success Factors

A successful IT Coordinator maintains an efficient network of workstations and peripherals to adequately support the needs of the workforce; responds quickly and professionally to support requests;  

Working Conditions

This is a part-time position.  Business hours are between 7:00am to 5:00pm. 

Salary and Benefits

Competitive and commensurate with experience and qualifications.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey 

For confidential consideration, please send cover letter and resume to totalhr@total-mechanical.com or upload your resume below.

Submit Your Resume

  • Accepted file types: pdf, docx, doc.

Testimonials

“I would not hesitate to recommend you and your staff to anyone seeking a mechanical partner that has a vast working knowledge of the healthcare environment and can deliver!”

Kevin O’Toole – Executive Vice President
Hunzinger Construction Company

BUILDING INTEGRITY, 365 DAYS A YEAR.

TOTAL Mechanical is Southeastern Wisconsin’s premier commercial, industrial and residential HVAC, electrical, plumbing and fire protection contractor.

Call Us: 262-523-2510