Careers

Position Summary

Under the direction of the Residential Division Vice President, the Dispatcher is responsible for taking all commercial, residential and plumbing service calls and dispatching the appropriate service personnel.    

Qualifications

Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.

Years of Relevant Work Experience:  3 to 5 years service dispatch experience. 

Physical Job Requirements:  Required to sit, operate the computer and use land line telephones and cellular phones.  

Skills and Competencies

Leadership Skills:  This position requires the composure to represent the Company favorably under all circumstances.

Technical Skills:  This position requires proficiency with general office and service management software (excel and Spectrum preferred); and knowledge of HVAC service mechanical terms, tools, concepts and practices.

Personal/Interpersonal Competencies:  This position requires strong problem solving and analytical skills; the ability to work independently and exercise sound judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept change when needed; exceptional written and verbal communication skills, the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service; and high standards for ethical conduct.

 Key Activities

1. Take Service Calls.  Take customer requests.  Gain thorough understanding from customer of nature of problem or request. Evaluate urgency.  Prioritize requests.  Enter work order into the accounting system.  Enter customer and/or location in accordance with Company guidelines. 
2. Dispatch Technicians.  Match customer needs and/or location to available service technicians.  Contact technicians.  Communicate customer requirements. 
3. Technician Information.  Maintain contact with all technicians.  Track technician locations and call progress.  Record information received from technicians.  
4. Record Keeping.  Enter maintenance contracts into the accounting system.  Create service start up and balancing reports.   
5. Participate in the development and implementation of Company best practices.   

Key Performance Factors

A successful Dispatcher maintains a positive, professional, helpful demeanor with customers, obtains a quality analysis of the customer needs and communicates those needs fully to ensure that the service management system and ESD processes are functioning as effectively and efficiently as possible; that bills are issued accurately and completely and in a timely manner; that customers are responded to positively and professionally; and that all project and warranty documentation is properly maintained.

Career Progression

Dispatcher → Labor Coordinator → Service Coordinator → Senior Service Coordinator

Working Conditions

This is a full-time non-exempt position.  Business hours are between 7:00am to 5:00pm.    

Salary and Benefits

Competitive and commensurate with experience and qualifications.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey 

For confidential consideration, please send a cover letter and resume to totalhr@total-mechanical.com or upload your resume below.

Position Summary

Under the direction of the Warehouse Coordinator, the Driver is responsible for material and equipment deliveries and returns. 

Qualifications

Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.

Years of Relevant Work Experience:  0-1 years of experience.

Certificates/Licenses:  Forklift certification. Valid driver’s license.  Satisfactory driving record. A CDL may be required of some drivers.

Physical Job Requirements:  Required to sit, stand and move throughout company facilities.  Must be able to perform job responsibilities in an industrial, construction site and general outdoor environment around heavy machinery and equipment.  Ability to lift up to 80 lbs.

Skills and Competencies

Technical Skills:  This position requires knowledge of commonly used mechanical terms, tools, concepts and practices; and knowledge of industry safety practices, procedures and equipment.

Personal/Interpersonal Competencies:  This position requires the ability to work independently and exercise sound judgment, the ability to make commitments and be willing to be held accountable against them, the ability to organize workloads to meet deadlines, the adaptability to accept change when needed, the ability to excel in a team environment and advance overall team objectives, and the ability to ensure customer satisfaction by delivering excellence in products and service.   

Key Activities

1. Load work vehicles with material and equipment.  Deliver in accordance with directions.  Assist in unloading of deliveries. 
2. Material Handling. Operate forklift to transport material within the warehouse.
3. Participate in the development and implementation of Company best practices.   
4. General Warehouse. Assist in miscellaneous warehouse duties as needed.
5. Trailering. Capable of trailering items to and from job sites.

Key Performance Factors

A successful Driver efficiently and safely loads and unloads material, assists in ensuring that deliveries are complete and accurate and delivers according to instructions and expectations. 

Working Conditions

This is a full-time non-exempt position.  Business hours are between 6:00am to 4:30pm. 

Salary and Benefits

Competitive and commensurate with experience and qualifications.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey 

For confidential consideration, please send a cover letter and resume to totalhr@total-mechanical.com or upload your resume below.

Position Summary

Under the direction of the Vice President/Division Manager, the MEP Project Manager is responsible for the successful installation of construction projects.

Qualifications

Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.

Years of Relevant Work Experience: 3 to 5 years of experience managing or directing work groups in a construction environment required. 4 years of experience managing MEP projects required. 3+ years of experience managing construction projects in a hospital environment preferred.

Certificates/Licenses: Valid driver’s license, satisfactory driving record.

Physical Job Requirements: Required to sit, stand and move throughout Company facilities. Must be able to perform job responsibilities in an industrial, construction site and general outdoor environment around heavy machinery and equipment.

Skills and Competencies

Leadership Skills: This position requires the ability to build winning teams; effectively coach, delegate and motivate employees; the ability to pass skills and knowledge onto others; the ability to communicate clear directions and drive team objectives; and the composure to represent the Company favorably under all circumstances.

Technical Skills: This position requires proficiency in commonly used construction terms, tools, concepts and practices; proficiency in industry safety practices, procedures and equipment; the ability to read and interpret construction drawings and blueprints; proficiency in basic financial terms and concepts; and proficiency with general office and project management software (preferably Spectrum).

Personal/Interpersonal Competencies: This position requires strong problem solving and analytical skills; the ability to work independently and exercise sound business judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept or bring about change when needed; the ability to drive continuous improvement thinking and actions; exceptional written and verbal communication skills, the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service; and extremely high standards for ethical conduct.

Key Activities

1. Project Preparation. Obtain detailed understanding of assigned projects (contract specifications, terms, scope, alternates, estimated costs and planned installation methods). Arrange and lead turnover meeting from sales to project management. Prepare project documentation packet for field. Enter jobs into the accounting system.
2. Project Documentation. Prepare and communicate equipment submittals. Maintain equipment submittal log and documentation. Prepare and communicate project RFI’s as early as possible in the project. Maintain RFI log and documentation. Prepare letter to appropriate party documenting all significant concerns (job delays, poor site conditions, out of sequence work, labor interruptions, etc). Maintain all required project documentation in accordance with Company standards.
3. Project Management. Manage contracts to estimate and construction schedule. Establish project metrics and report progress against metrics to Company management. Ensure that all assigned projects meet the Company’s and customer’s quality and safety expectations. Acquire all necessary permits, bonds, licenses and registrations. Arrange for all necessary job inspections. Document inspection activities and results. Coordinate job labor with Superintendents. Clearly communicate expectations regarding installation methods, equipment delivery and job schedules to Superintendents and foremen. Purchase necessary equipment/material. Coordinate delivery of equipment/material to project. Contract and schedule subcontractors for projects. Ensure that subcontractors are meeting Company standards of performance, quality, schedule and safety. Represent Company at all construction/coordination meetings as required by the customer.
4. Project Financials. Monitor project financial performance. Forecast project cost at completion for monthly WIP meetings. Approve equipment/material/subcontract invoices in a timely manner. Invoice customers in accordance with the contract and Company guidelines. Participate in collection issues as requested by Finance.
5. Customer Relations. Utilize contact with customers and detailed knowledge of customer systems to identify new business opportunities.
6. Coordinate activities among Total Mechanical divisions on multi-division projects, typically smaller and more apparent in nature. Assume lead role when assigned.
7. Arrange and lead post mortem meetings with Estimating for all jobs that complete outside of normal guidelines.
8. Change Orders. Identify, prepare, obtain pricing, negotiate and track change orders. Ensure that field personnel clearly understand what constitutes “out of scope” work for each project and how to communicate such requests to project management. Enter change orders into the accounting system.
9. Participate in the development and implementation of Company’s best practices.

Key Performance Factors

A successful Project Manager installs projects that meet customers’ expectations in the most cost-effective manner possible; effectively manages the Company’s risk by creating and maintaining all necessary project documentation, and effectively manages subcontractors and ensures that Company safety protocols are followed.

Career Progression

A Project Manager becomes eligible for promotion to Senior Project Manager when able to demonstrate consistent, reliable successful performance of their defined duties, when able to perform Senior Project Manager duties for large-size projects with little supervision and upon successful completion of the Senior Project Manager training program.

Working Conditions

This is a full-time exempt position. Business hours are between 7:00am to 5:00pm. Work may require temporary and/or partial re-assignment to job trailers.

Salary and Benefits

Competitive and commensurate with experience and qualifications. Bargaining salary and benefits are per contract.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey 

For confidential consideration, please send a cover letter and resume to totalhr@total-mechanical.com or upload your resume below.

Position Summary

Under the direction of the Vice President/Division Manger/Engineering Manager, the CAD Designer is responsible for coordinating, designing, and formatting computer-aided design (CAD) drawings.

Qualifications

Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.  Or member in good standing of applicable local bargaining unit.

Years of Relevant Work Experience:  5+ years of Revit CAD experience.

Certificates/Licenses:  Valid driver’s license.  Satisfactory driving record.

            Physical Job Requirements:  Required to sit, stand and move throughout Company facilities.

Skills and Competencies

Technical Skills:  This position requires proficiency with general office and Autodesk Revit software; knowledge of commonly used industry concepts, practices and procedures; knowledge of applicable building codes and industry installation practices; and the ability to read and interpret construction drawings and blueprints.

Personal/Interpersonal Competencies:  This position requires strong problem solving and analytical skills; strong attention to detail; the ability to work independently and exercise sound business judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept change when needed; strong written and verbal communications skills, the ability to excel in a team environment and advance overall team objectives; and the ability to ensure customer satisfaction by delivering excellence in products and services.

Key Activities

1. Understand Projects. Thoroughly understand assigned projects.  Review project specifications, proposal, addendums, engineering drawings and all other information pertinent to project.  Visit job sites if necessary to gain appropriate project orientation.  Attend coordination meetings as needed.
2. Generate Drawings. Generate detailed drawings utilizing computer-assisted drafting (CAD) equipment.  Field sketches and fabrication drawings are covered work by local bargaining members.
3. Project Documentation. Provide other project information/documentation as requested.  Provide information necessary for plan review/permit.  Manage plan review process.  Provide “cut sheets” and shop fabrication drawings as requested.  Archive drawings (approved plans, pertinent architectural plans, civil plans, etc) in electronic format.
4. Maintain/update CAD system to ensure maximum efficiency/accuracy is achieved.
5. Participate in the development and implementation of Company best practices.

Key Performance Factors

A successful Revit CAD Designer produces complete, accurate Revit CAD drawings that properly reflect the proposed system in accordance with the schedule; supports engineering, sales and project manager staff as requested; provides accurate information for permits and plan approval; and maintains a complete, organized set of archived drawings.

Career Progression

A Revit CAD Designer is eligible for promotion to Senior CAD Designer when able to consistently, accurately and reliably execute their duties in a timely manner, able to demonstrate a high level of autonomy on completing their workload and completes the Revit CAD Designer training program

Working Conditions

This is a full time exempt position or a full time bargaining position.  Business hours are between 7:00am and 5:00pm.

Salary and Benefits

Competitive and commensurate with experience and qualifications.  Bargaining salary and benefits are per contract.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey. 

For confidential consideration, please send cover letter and resume to totalhr@total-mechanical.com.

Position Summary

Under the direction of the Division Vice President, the Industrial Sales Engineer is responsible for acquiring new accounts and/or projects in accordance with Company sales and profit objectives and maintaining relationships with existing customers.

Qualifications

Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.  BS in Engineering desired.

Years of Relevant Work Experience:  Minimum of 3 years of design experience.

Certificates/Licenses:  Valid driver’s license with a satisfactory driving record.  Professional Engineer stamp preferred.

Physical Job Requirements:  Required to sit, stand and move throughout Company facilities.  Must be able to perform job responsibilities in an industrial, construction site and general outdoor environment around heavy machinery and equipment. 

Skills and Competencies

Leadership Skills:  This position requires the ability to build winning teams; effectively coach, delegate and motivate employees; the ability to pass skills and knowledge onto others; the ability to communicate clear directions and drive team objectives; and the composure to represent the Company favorably under all circumstances.

Technical Skills:  This position requires proficiency with commonly used construction terms, tools, concepts and practices; knowledge of applicable building codes, knowledge of industry safety practices, procedures and equipment; the ability to read and interpret construction drawings and blueprints; proficiency with commonly used financial concepts, practices and procedures; and proficiency with general office, project management, estimating software and project management software (preferably Spectrum).

Personal/Interpersonal Competencies:   This position requires strong problem solving and analytical skills; the ability to work independently and exercise sound business judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept or bring about change when needed; the ability to drive continuous improvement thinking and actions; exceptional written and verbal communication skills; exceptional presentation and relationship building skills; the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service; and extremely high standards for ethical conduct.

Key Activities

1. Customer relations.  Maintain the Company’s relationships with current customers.  Develop relationships with new customers.  Educate current and potential customers about Company’s competencies.
2. New Business.  Identify, develop and generate new business activity.  Estimate projects/contracts in accordance with customer definitions/plans.  Achieve customer and Company expectations regarding turnaround time for quotes/bids/proposals.  Obtain bid bonds when necessary.  Negotiate contracts in accordance with Company policies and objectives.  Review resulting customer contracts.  Ensure that contracts properly represent negotiated terms.  Prepare contracts for Division Manager signature.  Obtain risk management review of indemnification clauses.  Coordinate and consolidate the bid documents and activities for all Divisions for multiple division projects.
3. “Turn Overs” and Project Preparation.  Prepare initial project documentation for “turning over” project to operations.   Assist engineering/design/CAD in preparation of project drawings.  Participate fully in “turn over” process to ensure that operations has a complete understanding of the project and contract.
4. Project Management.  Manage contracts to estimate and construction schedule.  Establish project metrics and report progress against metrics to Company management.  Ensure that all assigned projects meet the Company’s and customer’s quality and safety expectations.  Acquire all necessary permits, bonds, licenses and registrations.  Arrange for all necessary job inspections.  Document inspection activities and results.  Coordinate job labor with Superintendents.   Clearly communicate expectations regarding installation methods, equipment delivery and job schedules to Superintendents and foremen.  Purchase necessary equipment/material.  Coordinate delivery of equipment/material to project.  Contract and schedule subcontractors for projects.  Ensure that subcontractors are meeting Company standards of performance, quality, schedule and safety.  Represent Company at all construction/coordination meetings as required by the customer.
5. Change Orders.  Identify, prepare, obtain pricing, negotiate and track change orders.  Ensure that field personnel clearly understand what constitutes “out of scope” work for each project and how to communicate such requests to project management.  Enter change orders into the accounting system.
6. Participate in development and implementation of Company best practices.
7. Participate in post mortem reviews of projects as requested.

Key Performance Factors

A successful Industrial Sales Engineer meets established sales and profit goals; continually enhances the Company’s relationships with existing customers, develops new customers for the Company, develops new services to be marketed, remains current on industry codes and practices, and actively participates in Company quality and customer satisfaction initiatives.

Working Conditions

This is a full-time exempt position.  Business hours are between 7:00am to 5:00pm.

Salary and Benefits

Competitive and commensurate with experience and qualifications.

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please take a few minutes and fill out our Predictive Index Survey. 

For confidential consideration, please send cover letter and resume to totalhr@total-mechanical.com.