When you join TOTAL Mechanical, you’re joining a team of professionals dedicated to providing value in designing, installing and maintaining mechanical systems for commercial and industrial applications. As a member of our team of experts, you’ll be delivering on our brand promise—Building Integrity.
There’s an intended double meaning behind that term. First, everything we do is about establishing and maintaining a building’s integrity. From HVAC, to plumbing, electrical, fire protection, building automation and fabrication, it’s all about the operational integrity of the building. Secondly, it directly relates to maintaining the integrity of all of our relationships. From other employees, associates, building industry partners and our customers, it’s all about performing at our best, and doing what we say we’re going to do, in a forthright and professional manner. Our reputation depends on it. Our Building Integrity will always be TOTAL.
Safety from day one. The welfare and safety of our skilled employees and craftsmen, and all partners on a building project, begins long before the work begins. TOTAL insists on strict adherence to our comprehensive safety program. At TOTAL Mechanical University, new employees attend a rigorous safety orientation before setting foot on a TOTAL job site.
Our commitment to safety includes a full-time safety director and a continuous education program to ensure that all employees stay up-to-date on safety procedures and the latest protective equipment needed to keep them and the job site safe. Safety protocols are administered and supervised by our TOTAL Safety Review Board, a team consisting of union and non-union office and field personnel. TOTAL has received numerous safety awards and has been cited as a safe workplace for over 30 years.
Our commitment to employee education and training leads the industry. Our TOTAL Mechanical University is one of the most comprehensive in-house continuing education programs offered. You’ll receive continuing training on all of the important state-of-the-art technologies that regularly reshape the industry, and you’ll be able to put that knowledge to work everyday, on the job.
Our connections enable you to connect with the industry. We’re proud of our affiliations that connect us to the industry and demonstrate our commitment to quality in every phase of our work.
Mechanical Contractors Association of America, Inc.
Sheet Metal and Air Conditioning Contractors National Association
PMC and SMACCA
Radiant Panel Association
Metropolitan Builders Association
Associated General Contractors of Greater Milwaukee
Plant and Facilities Maintenance Association
Plumbers Local 75
Local Union #18, AFL-CIO
Steamfitters Local 601
National Environmental Balancing Bureau
Building Commissioning Association
We want to hear from you.
Whether you’re ready to graduate and begin your career, or you’re an experienced professional looking for new challenges, we’d like to hear about it. We offer a TOTAL package—an environment that motivates and recognizes employees for their contributions. As an equal opportunity employer, TOTAL offers a competitive compensation and benefits program. Please take the time to review our website and learn more about our Company and our latest job openings. And, keep track of us on social media to see what we’re up to.
IT Help Desk/Coordinator
Under the direction of the President/COO, the IT Help Desk/Coordinator is responsible for administering all IT functions for the organization.
Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED. An associate degree in computer science is preferred.
Years of Relevant Work Experience: 2 to 5 years of network and workstation experience in 50 to 100-person office environment. Experience with phone systems, building access systems and remote connectivity experience is desirable.
Certificates/Licenses: Valid driver’s license. Satisfactory driving record.
Physical Job Requirements: Required to sit, stand and move throughout Company facilities. Must be able to perform job responsibilities in an industrial, construction site and general outdoor environment around heavy machinery and equipment. Must be able to lift 50 lbs.
Skills and Competencies
Leadership Skills: This position requires the ability to pass skills and knowledge onto others and the ability to communicate clear directions to work groups; and the composure to represent the Company favorably under all circumstances.
Technical Skills: This position requires a general understanding of PC workstations, network servers and laptops, general and specialized software, office networks including backup systems, phone systems, cell phones and iPad programs; and all other office peripheral devices.
Personal/Interpersonal Skills: The position requires strong problem solving and analytical skills; the ability to work independently and exercise sound judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept or bring about change when needed; strong written and verbal communication skills; the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service.
- Support. Prioritize and respond to all support requests. Log and track all significant support calls.
- Workstations. Understand workstation hardware and software needs. Develop and maintain protocol for updating workstations/laptops. Develop and maintain system for tracking and keeping current with all software licenses (Spectrum, AutoCad, QuickPen, etc).
- Maintain office network. Ensure safe and efficient processing of data. Establish remote workstation locations. Ensure effective communication with remote sites and efficient processes at those sites.
- Peripherals. Maintain office peripherals including copiers, faxes, printers, plotters and scanners. Manage service programs and repair technicians. Recommend repairs, upgrades and replacements.
- Upgrades and Projects. Lead hardware/software upgrade and installation projects.
- IT Purchasing. Research, specify and recommend all IT related equipment and software.
- Communications. Manage Company’s mobile communication program. Provide and repair all mobile devices. Manage contracts with vendors. Manage Company’s phone system. Maintain current messages and call routing protocols.
- Training. Identify workstation and communication training needs. Participate in the development of appropriate training programs. Provide ad hoc training to new users.
- IT Processes. Develop and implement proper IT related processes and protocols.
- Planning. Assist in preparing annual budgets of IT needs and manage spending to budget.
- Participate in the development and implementation of Company best practices.
Key Success Factors
A successful IT Help Desk/Coordinator maintains an efficient network of workstations and peripherals to adequately support the needs of the workforce; responds quickly and professionally to support requests;
This is a full-time exempt position. Business hours are between 7:00am to 5:00pm. Plus, off-site monitoring of systems.
Salary and Benefits
Competitive and commensurate with experience and qualifications.
This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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“Great place! I was able to come for a tour with my school. Hopefully I’ll be able to come back one day as an apprentice.”